The GOA-WorkBench® supports the Business Excellence implementation process. Special emphasis is also placed on the application and training process within small and medium sized enterprises (SMEs) . The toolkit has been modularised in order to meet the individual demands of a given company. The core of the toolkit consists of the Group Opinion Analyser and several knowledge bases such as GOA-EFQM. This is the first application for supporting the EFQM model in all its phases that has been licensed by the EFQM.